Protecting your privacy
GAiN is committed to providing you with the highest levels of customer service. This includes protecting your privacy in accordance with the National Privacy Principals (Commonwealth Privacy Act 1988). The following outlines how we use your information and protect your privacy.
Your personal information
Personal information held by GAiN may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details and occupation. We also hold details of your financial support and donations, including the GAiN workers and ministries you may be supporting.
If you wish to remain anonymous this can be achieved only in relation to donations made anonymously or by the use of a pseudonym. In those circumstances a receipt may not be able to be issued to you.
When we do receive credit card details or banking details in relation to an electronic donation we enter the donor’s name and amount into the system and then destroy all financial information. We then do not have access to that financial information.
In relation to staff, missionaries [and volunteers] we also hold information provided as part of the application and screening process and on-going personnel records.
If you choose not to provide personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
How we collect personal information
GAiN collects personal information in a number of ways, including:
• Directly from you, when you fill in documents such as a contact card, Ministry Partner Form and application form.
• From third parties
• From publicly available sources of information
• From the organisations identified below, under ‘When We Disclose Your Personal Information’
• From our own records
How we use your personal information
Your personal information may be used in order to:
• Provide the services you require
• Administer and manage those services, including charging and billing for services
• Inform you of ways the services provided to you could be improved
• Conduct appropriate checks for credit-worthiness and for fraud
• Research and develop our services
• Gain an understanding of your information and communication needs in order for us to provide you with better
• Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
When we disclose your personal information
For the purposes set out above we may disclose your personal information to organisations outside GAiN.
The organisations to which we disclose information include:
Outsourced service providers (if applicable) who manage the services we provide to you, including:
• Banks and other financial institutions (such as superannuation funds)
• Customer enquiries
• Mailing systems
• Billing and debt-recovery services
• Information technology services
• Installation, maintenance and repair services
• Market research
• Cloud-based information storage services. We have engaged a cloud-based services provider who guarantees
security of the information in accordance with best practice.
Your representatives (e.g. your authorised representatives or legal advisors)
• Credit-reporting and fraud-checking agencies
• Credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing
• Our professional advisors, including our accountants, auditors and lawyers
• Government and regulatory authorities and other organisations, as required or authorised by law
• Organisations involved in:
A transfer / sale of all or part of our assets or business (including accounts and trade receivables)
Managing our corporate risk and funding functions (e.g. securitisation)
other telecommunication and information service providers
• our related companies
Help us to ensure we hold information
GAiN takes all reasonable precautions to ensure that the personal information we collect, use and disclose is
accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:
• Let us know if there are any errors in your personal information
• Keep us up to date with changes to personal information such as your name and address
Security of personal information
We take all reasonable steps to ensure that your personal information is secure including using a cloud-based information system which satisfies security industry protocols.
You can access your personal information
You have a right to access your personal information, subjects to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request into writing for security reasons. GAiN reserves the right to charge a fee for searching and providing access to your information.
How to contact us
If you have any questions in relation to privacy, please contact us on (03) 9014 7584 between 9am to 5pm Monday to Friday. This phone number is the Power to Change National Headquarter. GAiN is the humanitarian partner of Power to Change. Alternatively, you can write to us at GAiN, PO Box 565, Mulgrave, Victoria, 3170 or email us at firstname.lastname@example.org